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Frequently Asked Questions

General

All prices are in USD.

If you misspelled or auto-filled an incorrect address, please reply to your order confirmation email and confirm the correct address. You can also email us at contact@newenglandtack.com.

If the address provided is incorrect, we can update it within 24 hours of your order being placed. No refund will be issued after 24 hours for an incorrectly submitted address.

Orders & Shipping

We try our best to ship items as quickly as possible. Please allow 4–7 days of production time before your order ships. Average shipping time is 15–21 days.

Tracking numbers are typically updated 3–5 days after your order has shipped. If you do not have a tracking number after 7 business days, please email us at newenglandtackshop@gmail.com.

Shipping times vary because we ship worldwide from different fulfillment centers based on your location. The average shipping time is 15–25 business days.

Returns & Cancellations

We offer a 100% money-back guarantee if the product is defective or damaged. You have 30 days to send it back to us for a full refund.

Return shipping is at your own expense. Once we receive the returned product, we will refund the full amount of your original purchase. Please include your name and order number with the returned parcel.

If your package is already on the way, you must wait for it to arrive and return it before receiving a refund.

You can cancel your order with no penalty as long as it has not shipped. If the item has already been sent, please use our return process to request a full refund.