Howdy, partner! We truly appreciate your business, and our goal is to ensure you're as satisfied as a cowboy with a fine steed. But we understand that sometimes things don't quite fit the saddle. So here's our return policy, tailored for folks in the riders community:

 

Return Time: 

If your purchase isn't a bullseye, fret not. You've got a generous 30-day window from the date of delivery to send it back to us.

 

Return Condition: 

We kindly request that all returned items be in their original condition, unused, and complete with all the original tags and packaging. We can't accept returns for items that have been roughed up, altered, or put through their paces.

 

Return Process:

To initiate a return, simply mosey on over to this link here or give us a holler at contact@newenglandtack.com. We'll be your trusty guides through the process and provide you with a return shipping label.

 

Refunds:

Once we've rustled up your return and given it a once-over, we'll issue a refund to your original payment method. Please allow up to 5 days for the refund to make its way to your account.

 

Exchanges: 

If you're hankerin' for an exchange, the best way to go about it is to find a suitable replacement and give us a shout.

 

Restocking Fee:

In the event that the error or return is due to a change of heart or a mistake on the buyer's end, a restocking fee ranging from 10% to 20% may be considered for some items.

Damaged Items:

If your order arrives with any damage or faults, we're downright sorry for the inconvenience. Please don't hesitate to reach out to us right away at this link here or shoot us an email at contact@newenglandtack.com, and we'll set things right, pronto.

Remember, we're here to lend a hand! If you've got questions or concerns, don't hesitate to reach out. We're committed to making your shopping experience with us as smooth as sippin' on sweet tea on a sweltering summer day.

Thank you for choosing us, and happy trails, y'all!