Shipping & Returns

Thank you for shopping with New England Tack. Here is what to expect when placing an order, arranging delivery, or requesting a return. All prices are in USD.

Order processing

In-stock orders are usually processed and shipped within 1–2 business days. We do not process or ship orders on weekends or holidays.

Delivery times

Most orders arrive within 4–5 days of purchase. This is an estimate, not a guaranteed delivery date. Delivery times depend on the shipping method selected and your destination. For international delivery estimates, please contact us.

Shipping methods

We select a carrier based on your shipping address and the size of your order. Saddles ship exclusively via FedEx. Smaller orders typically ship via USPS. We primarily use FedEx and USPS, with UPS used occasionally.

Shipping charges

The following flat rates apply to orders shipping within the Western USA:

Orders of $29.99 or less: $4.99 shipping.
Orders from $30.00 to $49.99: $7.99 shipping.
Orders from $50.00 to $74.99: $11.99 shipping.
Orders from $75.00 to $99.99: $14.99 shipping.
Orders of $100.00 or more: free shipping.

International shipping

We offer international shipping. Checkout may not always provide an accurate international shipping estimate. Email contact@newenglandtack.com for a more accurate quote.

International buyers are responsible for VAT, tariffs, duties, taxes, handling fees, customs clearance charges, and any other import fees required by their country.

Tracking and order questions

If you have not received tracking information or need help with your delivery, email contact@newenglandtack.com. Include your order number and a clear description of your question so we can help promptly.

Damage during transit

Our products undergo quality testing, and each shipment is inspected before dispatch. If your order arrives damaged, please contact us at contact@newenglandtack.com within 48 hours of receiving it.

Returns and refunds

We offer a 100% money-back guarantee for defective or damaged products. You have 30 days to send the product back for a full refund. Return shipping is at your expense. Once we receive the returned product, we will refund the full amount of your original purchase.

Include your name and order number with the returned parcel. Contact contact@newenglandtack.com for help arranging a return.

If your package is already on its way, you must wait for it to arrive and return it before receiving a refund.

Cancelling an order

You can cancel your order without a penalty before it ships. If it has already shipped, wait for it to arrive and follow the return process to request a refund.

Correcting a shipping address

If you entered an incorrect address, reply to your order confirmation email or email contact@newenglandtack.com with your order number and the correct address. Address corrections can be made within 24 hours of submitting the order. No refund is available for an incorrect address reported after that 24-hour window.